Yancheng Peiying Supply Chain Co., Ltd. (“we,” “our,” or “us”) is committed to providing reliable and transparent shipping services for all our customers. This Shipping Policy outlines the procedures, timelines, responsibilities, and terms governing the shipment of items purchased or services requested through our website or official channels. By using our services, you agree to comply with this policy.

1. Scope of This Policy

This Shipping Policy applies to all orders, purchases, or transactions facilitated through our website, online platform, or other official channels. It defines the processes, obligations, and expectations related to shipping, handling, delivery, and risk management for both customers and our company.

2. Order Processing

2.1 Order Confirmation

Upon receiving an order, we will confirm the details and initiate processing. Confirmation includes verification of order accuracy, payment validation, and preparation for shipment. Customers are responsible for providing accurate and complete information to ensure smooth processing.

2.2 Processing Time

  • Standard processing time for most orders is 3–7 business days.
  • During peak periods, holidays, or special circumstances, processing may take longer.
  • Customers will be notified promptly if processing delays are anticipated.

2.3 Order Modification

Orders may be modified prior to shipment. Requests for modifications must be submitted through official channels. Once an order has been shipped, modifications cannot be guaranteed.

3. Shipping Methods

3.1 Standard Shipping

We offer standard shipping services that provide reliable delivery within a predefined timeframe. Standard shipping is cost-effective and suitable for general deliveries.

3.2 Expedited Shipping

Expedited shipping options are available for faster delivery. Availability, timelines, and additional costs are specified during the order process.

3.3 Shipping Costs

Shipping costs are determined based on factors such as order size, destination, and selected shipping method. Shipping fees are clearly indicated at the time of purchase.

4. Shipping Destinations

We ship to eligible destinations as specified on our website. Customers are responsible for providing accurate delivery addresses, including postal codes and other required details.

4.1 International Shipping

For international shipments, additional considerations apply, including:

  • Customs duties, taxes, and import regulations of the destination country
  • Possible delays due to customs clearance or regulatory inspections
  • Compliance with international shipping standards

Customers are responsible for understanding and complying with applicable laws and regulations for shipments to international destinations.

5. Delivery Timeframes

Estimated delivery times vary depending on location, shipping method, and processing times. While we strive to meet estimated timelines, delays may occur due to unforeseen circumstances, including but not limited to:

  • Adverse weather conditions
  • Transportation or logistics disruptions
  • Customs clearance delays
  • Natural disasters or emergency situations

Delivery timelines are estimated and not guaranteed.

6. Order Tracking

Customers may receive tracking information to monitor the status of their shipment. Tracking services are provided by the selected carrier and may include:

  • Shipment departure notifications
  • Transit updates and estimated delivery dates
  • Delivery confirmation

We are not responsible for delays or inaccuracies in tracking information provided by carriers.

7. Risk of Loss

Risk of loss or damage to items transfers to the customer upon delivery, unless otherwise specified. Customers are encouraged to inspect shipments upon receipt. Any damage or loss observed during transit should be reported promptly in accordance with the procedures outlined below.

8. Shipping Restrictions

Certain restrictions may apply based on:

  • Geographic location
  • Legal or regulatory requirements
  • Carrier limitations
  • Safety and handling considerations

We reserve the right to refuse shipment to destinations where compliance or logistical issues cannot be ensured.

9. Handling Damaged or Lost Shipments

9.1 Damaged Items

If items are received damaged, customers must:

  1. Notify us through official channels within 7 calendar days of receipt
  2. Provide documentation, such as photos or descriptions of the damage
  3. Retain packaging and items for inspection, if requested

Approved claims may result in replacement shipment or other remedies at our discretion.

9.2 Lost Shipments

For shipments that are lost in transit, customers should:

  1. Verify the tracking information
  2. Notify us through official channels for investigation
  3. Cooperate with carriers or logistics providers in the claims process

10. Shipping Liability

While we take all reasonable precautions to ensure safe and timely delivery, we are not liable for delays, damages, or losses caused by external factors outside our reasonable control. Such factors may include, but are not limited to:

  • Transportation accidents or delays
  • Acts of government or regulatory authorities
  • Natural disasters or extreme weather
  • Carrier operational issues

11. Packaging Standards

We ensure that all shipments are packaged securely to prevent damage during transit. Packaging includes:

  • Protective wrapping materials
  • Sturdy outer packaging to withstand handling
  • Secure closure and labeling for identification

Customers are encouraged to report any deficiencies in packaging that may compromise the safety of items during shipment.

12. Special Handling Requests

We may accommodate special handling requests on a case-by-case basis. Examples include:

  • Priority delivery requirements
  • Oversized or fragile items
  • Specific delivery instructions

Requests must be communicated at the time of order and are subject to feasibility, availability, and additional charges if applicable.

13. Shipping Costs and Taxes

Shipping charges are calculated based on destination, weight, dimensions, and selected shipping method. In addition, applicable taxes, customs duties, and import fees for international shipments are the responsibility of the customer. All applicable fees are clearly displayed during the order process.

14. Returns Related to Shipping

Items damaged or lost during shipping may be eligible for replacement or refund under our Return and Exchange Policy. Customers are encouraged to report shipping-related issues promptly to facilitate resolution.

15. Carrier and Service Selection

We partner with reputable carriers and logistics providers to ensure reliable shipping services. Selection of carrier depends on factors such as:

  • Destination
  • Package size and weight
  • Shipping speed requirements
  • Service availability

While we make every effort to choose reliable carriers, we cannot guarantee carrier performance or timelines beyond our reasonable control.

16. International Customs and Import Regulations

For international shipments, customers are responsible for:

  • Compliance with destination country import laws and regulations
  • Payment of any applicable customs duties, taxes, or fees
  • Providing accurate shipping information to facilitate customs clearance

Delays due to customs inspections or non-compliance are beyond our control.

17. Changes to Shipping Policy

We reserve the right to update, modify, or amend this Shipping Policy at any time. Updates will be posted on our website with an effective date. Continued use of our services constitutes acceptance of the revised policy.

18. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping and contact information
  • Following shipping instructions and guidelines
  • Inspecting items upon receipt
  • Reporting issues promptly through official channels

Failure to adhere to these responsibilities may result in delays, disputes, or limited recourse.

19. Company Responsibilities

We are responsible for:

  • Ensuring secure and timely shipment of orders
  • Providing clear guidance and tracking information
  • Responding promptly to shipping inquiries and issues
  • Maintaining transparency and accountability in shipping operations

20. Governing Law

This Shipping Policy is governed by and construed in accordance with the applicable laws of the People’s Republic of China. Any disputes arising under or in connection with this policy shall be subject to the jurisdiction of the competent courts in the relevant region.

21. Contacting Us

For questions, clarifications, or assistance regarding this Shipping Policy, customers may contact us through the official communication channels provided on our website. All inquiries will be handled professionally and promptly.